FAQ

What are natural perfumes?

Natural perfumes are created from costly and rare botanical aromatics, essential oils, and absolutes. Organic ingredients are sourced whenever possible. Perfumera products do not contain: synthetics, fragrance oils, dyes, parabens, pthathlates or chemical fragrances. All our fragrance materials are 100 percent pure and natural.

What is the difference between a natural perfume and a commercial perfume?

Mass produced perfumes include synthetic aroma chemicals. When these perfumes list notes of rose or sandalwood for example, they contain very little or NO actual rose or sandalwood.  They contain notes created from synthetic aroma compounds, often from petrochemicals which can include phthalates SLS, SLES, PEGS, glycols, petrochemicals, dyes, parabens, chemical fixatives and fillers

Why are natural perfumes so expensive?

Natural perfumes are labor intensive, created by hand in small batches by the perfumer, rather than mass produced in factories.Every aspect of creating, formulating, blending, filtering, aging, bottling, labelling , shipping, is done by hand.

The materials used to create the perfumes are very costly.  We have several essences distilled exclusively for us in the Amazon in small batches and this is very expensive to do. 

The raw materials used in natural perfumes are some of the most expensive and luxurious essences available, and large amounts of material are required to extract a small amount of essence.  For example, 100 kg of orange blossoms yield just 100 grams of neroli oil!  Raw materials can be difficult to procure, and prices fluctuate based on growth and harvest conditions which affect availability.  We as natural perfumers spend most of our budget on creating and obtaining these incredible essences.

What  ingredients are used in Perfumera Curandera perfumes? 

Our organic healing perfumes are lovingly created from the finest organic, wildcrafted and sustainably harvested essential oils and rare botanicals in a base of certified organic grain and grape alcohols. There do not contain synthetic or petrochemical ingredients. We spend much of our time creating researching and sourcing the finest aromatics and ingredients available. We work closely with an ethnobotanist in Peru who distills many rare and exotic botanicals from the jungles and mountains of Peru for us, which are exclusive to Perfumera Curandera. Our perfumes also contain handcrafted tinctures of seeds, roots, flowers and barks gathered by hand and lovingly created by the perfumer. Our products are free from parabens, SLS, SLES, PEGS, glycols, petrochemicals, synthetic colors and fragrances. All our fragrance materials are 100 percent pure and natural.

Are the perfumes certified organic?

The carrier alcohol for our perfumes is certified organic. The botanical aromatics we use are almost exclusively organic or sustainably wildcrafted and or small yield grown as much as possible. We choose our natural essences based on aroma.  Our line is made with approximately 96% certified organic ingredients.

Why are there sometimes subtle differences in colour and scent from batch to batch?

Our perfumes are created by hand in small batches and each batch may contain subtle differences and nuances in the fragrance profile. A natural perfume can be compared to wine in that the raw materials in each batch will be affected by a variety of conditions from growth to harvest to extraction.  A rose grown in India will have a different profile than a rose grown in Bulgaria or Russia or Turkey. Different harvests of the same essential oils produce variations of scent from year to year according to the unique soil conditions and climates that prevail in different parts of the world.

Do natural perfumes last as long on the skin as synthetic perfumes?

The sillage of a perfume has to do with the accords that create the perfume. A base note heavy perfume will last longer than a heart and top note based scent. 

Truly natural perfumes do not contain artificial fixatives or ingredients and propellants which give mainstream perfumes an unnaturally long life on the skin. Any perfume that lasts all day most likely contains synthetics. Natural perfumes last for a few hours depending on skin chemistry and need to be reapplied at the wearer's discretion. The perfumes do not radiate the same way a synthetic blend will. They will lay closer to the skin of the individual and be more discreet than many commercial perfumes. 

Our Oil based perfumes last considerably longer on the skin than the alcohol based perfumes.

Re annointing and reapplying during the day offers a moment to reconnect and renew. Our perfumes are best experienced by applying directly to the skin.They can be experienced individually and work wonderfully layered together too.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We strive to ship orders as soon as we can, usually within a few days of the order. If we have to bottle and label an order that may take a little longer. If we are on back order of an item, the customer will be notified. Special orders may take 6 to 12 weeks depending on availability of raw materials.

Do you offer samples?

As we move into the 2016 holiday season, we are not offering tiny samples at this time.

We are offering a trio of 3 mini roll ons for $90.00 which is $15.00 less than buying 3 single minis.

.We feel this is the ideal way to sample 3 of our scents in small amounts before committing to the bigger bottles.

We are not able to ship out free samples of our perfumes but when we can, we often include a tiny sample with an order.

We create our perfumes in small handmade batches and the essences used to create them are precious and very costly. 

There is no refund nor exchange on perfumes.In order to find your favorite scent we encourage you to try the delightful mini roll ons before placing an order for a full size bottle. The set of 3 mini roll ons for $90.00 or $35.00 for a single one.

WHAT IS THE BEST PLACE TO STORE MY PERFUME?

It is best to store perfumes in a cool dark place rather than in direct sunlight.

What is the shelf life of natural perfumes?

We say one year, but actually they get even better with age and can last for years.Some batches created back in 2008 are more delicious now than then.

 With time, perfumes don't go "bad,” merely the top notes tend to dissipate over time leaving a scent with less sillage than when it was first created.

Are PC perfumes tested on animals?

Our perfumes are tested on people, not animals. We occasionally use some cruelty-free animal products in the perfumes, including beach-harvested ambergris, beeswax, and and seashells. Our perfumes are never tested on animals. 

Can one have an allergic reaction to natural perfume?

Having an allergy to certain ingredients, perhaps an herb or flower could affect the wearer if the perfumes contain these certain essences. To check if a perfume is apt to cause you a problem, you should conduct a patch test. Place some of the perfume on your inside elbow, cover with a Band-Aid and wait 24 hours. If no redness or irritation appears, and if you have no respiratory distress, it is fine to purchase and use. For this reason, we always recommend purchasing our small size minis before ordering a full bottle.Many commercial perfumes contain synthetic molecules and chemicals that can cause allergies.Our perfumes have not been known to cause any reaction in any of our customers.

Safety Note: In an effort to provide the safest products possible, we use only essential oils, absolutes, concretes, and resins that are considered generally safe for external application by most individuals. We do not use oils that have known toxic effects, photo-sensitizing oils, or oils that are known to exacerbate medical conditions. That said, it is widely recommended that pregnant and nursing women avoid contact with all essential oils, and we cannot guarantee that every essential oil we use will agree with your body chemistry, so please indulge in our perfumes responsibly.

Do Perfumera Curandera Perfumes contain water?

Our pure perfumes contain between 20% and 40% of aromatic compounds and are not diluted with water. Known as an Extrait de Parfum, our pure perfumes contain the highest concentration of scent, approx 20-40% of organic aromatic compounds in a base of organic grain and grape alcohol. In the future we hope to offer eau de toilette and eau de parfum versions of some of our scents and those will contain small percentages of water.

Why are some of the perfumes colored?  

Many natural essences are brightly colored, just as many flowers are brightly coloured. When working with these botanicals, the perfume takes on its own unique hue. We think this is a wonderful characteristic. If wearing a dark colored perfume, we recommend applying before dressing.

Do you ever discontinue a perfume?  If so, why?

Being a small independent perfume house means we can create in smaller batches according to the availability of aromatic botanicals and our creative inspiration. If we have difficulty in obtaining a particular raw material  we may adjust the formula and replace certain ingredients if others are unavailable, or discontinue a scent for the time being.

What is your return policy?

We do not generally accept returns on perfume orders. However, if a product was damaged during shipping, or if the perfume has turned before 12 months of the date of purchase - despite following our careful storage instructions - we will replace the defective merchandise in exchange for a new product, and will not charge you for the shipping (however, you will need to ship the damaged goods back to us at your own expense). In order to qualify for such exchange, you must contact us immediately upon arrival of your order, and the defective product must be returned back within 30 days of receipt of the order. 

We do everything we can to ensure the quality of our perfumes before shipping them to you, and guarantee their freshness and quality for 12 months from date of purchase, though they should last even longer. By offering samples this enables you to try the scents and then decide to purchase a full size bottle. There is no refund nor exchange on samples. Therefore before ordering we encourage you to sample in order to find your favorite scent before placing an order. 

Purchasing our mini roll on samples ensures that you can try the scents in small amounts before deciding to purchase a full size bottle.We offer a set of 3 minis for $90.00 which is a $15.00 discount difference than purchasing them separately so you have plenty of options to choose from. 

Therefore we encourage you to order minis first in order to find your favorite scent before placing an order.

Can an order be cancelled?

Here are a few of the steps (and no, this is not taken from our employee training manual - because we do not have employees. All is done by one person, usually Leanne unless she's on a business trip, in which case it would be done by one of her assistants.

1) Print order

2) Manually address a parcel to you

3) Update your customer file (so we remember we you like the best and provide you with top-notch customer service in the future)

4) Update our inventory records

5) Decide which extra samples and/or gifts to send you and record that too (yes, all of our full-bottle orders get a sample of something else we feel you will enjoy too - just as a little "thank you" gesture)

6) Write a personal note to you to thank you for your order 

7) Prepare all the items you ordered, package them in a pretty way and ensure they are well protected while enroute

8) Not to mention that sometimes (well, most of the time!) we will have to pack, label and bottle certain products especially to customize your particular order. This all takes time, care and attention 

For example: each and every one of the sample packages you order had to be prepared just for you with all 8 or how ever many samples you chose. Each one of the labels on it are hand-cut 

9) Preparing all the customs labels for each order that goes out of the country (also done manually).

10) Last but not least, we go to the post office and ship your parcel to you, which would be followed by other administrative tasks such as updating your order records, including tracking number when applicable, and sending you at least 1-2 additional emails regarding your order's status. If your order might have already shipped, in which case not only is there no way to retrieve it - but also returning it would mean more fossil fuel waste and more paper trail and administration efforts. 

So, in other words, if you want to cancel your order, we've done all these steps in vain. And you also expect us to pay you back, only because you've changed your mind. Does this seem fair?    

If you have read this far, and still want to cancel your order, and if it hasn't shipped yet - we will refund you, minus administrative/processing fees of $35.00

Disclaimer:

As with any cosmetic, it is wise to patch-test products for sensitivities or allergies before using them freely. If you have any concern about using a particular product, please speak to your doctor about it prior to use. The safe and proper use of Perfumera curandera products is the sole responsibility of the user. Perfumera Curandera assumes no responsibility or liability for any condition or reactions that may arise from the direct or indirect use of any of our products, or from any information provided by Perfumera Curandera. Our products are free from parabens, SLS, SLES, PEGS, glycols, petrochemicals, synthetic colors and fragrances. All our fragrance materials are 100 percent pure and natural.

Safety Note:

In an effort to provide the safest products possible, we use only essential oils, absolutes, concretes, and resins that are considered generally safe for external application by most individuals. We do not use oils that have known toxic effects, photo-sensitizing oils, or oils that are known to exacerbate medical conditions. That said, it is widely recommended that pregnant and nursing women avoid contact with all essential oils, and we cannot guarantee that every essential oil we use will agree with your body chemistry, so please indulge in our perfumes responsibly.

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As a small artisan studio, we do not normally accept phone calls at this time, but we will contact you promptly by email.